Job Description

Concordia University, Nebraska, an institution of The Lutheran Church-Missouri Synod, believes, teaches, and confesses that the Holy Scriptures are the inspired, inerrant, and infallible Word of God. As people called by the Holy Spirit through the Gospel to saving faith in Christ Jesus, the Word of God guides all we do in leading, teaching, and learning. Concordia equips students for lives of learning, service, and leadership in the home, church, and world. Come and belong…join our team of passionate service leaders! Concordia University is needing a Bookstore & Fan Shop Manager who wants to be a part of this mission . The main campus (and this role) is located in Seward, Nebraska. If you thrive in a Christian atmosphere and community-driven environment, you will enjoy Concordia University's community feel. If you want to learn more about Concordia University, Nebraska, please visit . Position Purpose: The University Bookstore and Fan Shop Manager is responsible for overseeing the daily operations of the University's bookstore and fan shop. This role includes managing retail staff, handling inventory, overseeing merchandising, and ensuring that the store meets financial and customer satisfaction goals. The Manager will develop and promote a Christ-centered environment that ensures the store meets the academic needs of students and faculty. This is a full-time position with full-time benefits package. Must be at least 19 years of age to apply. Responsibilities: Retail Operations: Oversee all day-to-day operations of the bookstore and fan shop, including cash handling, inventory management, customer service, and sales reporting. Oversee day-to-day operations of onsite fan shop for athletic, alumni, and university events in coordination with Athletics, Events and Alumni Relations. Staff Management: Recruit, train, schedule, and supervise full-time and part-time employees. Foster a Christ-centered, positive, collaborative working environment that encourages staff development and customer service excellence. Ensures dual-control cash measures are in place for all staff. Merchandising & Inventory: Manage inventory levels and maintain a balance between academic materials and fan shop merchandise. Implement strategies for effective merchandising, including displaying products to maximize sales. Customer Service: Ensure that customers receive exceptional service in both the bookstore and fan shop. Handle escalated customer service issues and work to resolve any complaints or concerns. Vendor & Supplier Relations: Collaborate with vendors to procure textbooks, course materials, and branded merchandise. Maintain relationships with key suppliers and negotiate favorable terms where appropriate. Financial Management: Develop, manage, and report on the store’s budget. Monitor sales, profits, and expenses to ensure financial targets are met. Implement strategies to increase revenue, reduce costs, and optimize store profitability. Technology & Systems: Utilize point-of-sale and inventory management systems to track sales and stock levels. Ensure the accuracy of records related to sales, inventory, and purchases. Marketing & Promotions: Work with the university's Marketing team to promote special events, sales, and promotions for the bookstore and fan shop. Develop creative ways to increase foot traffic and student engagement. Compliance: Ensure that the bookstore complies with University policies, as well as state and federal regulations, including tax requirements and textbook affordability guidelines. Strategic Planning: Collaborate with University administration to align the bookstore and fan shop’s goals with the institution’s mission. Identify opportunities for growth and expansion of services or product offerings. Other duties as assigned. Qualifications: Education- Bachelor’s degree in business administration, retail management, or a related field is preferred. Experience- Minimum of 3-5 years of retail management experience, preferably in a bookstore or university setting. Experience managing a team and overseeing financial performance and inventory control. Familiarity with course materials procurement and sales is a plus. Specialized Knowledge- Strong leadership and people management skills. Excellent communication and customer service skills. Proficiency in retail management software, POS systems, and Microsoft Office Suite. Ability to analyze sales data, manage inventory, and implement marketing strategies. Knowledge of academic course materials and textbook industry trends. Special Position Requirements: This position may require occasional weekend or evening shifts during peak times (e.g., semester starts, graduation). Preferences: Values and beliefs aligned with the Lutheran Church - Missouri Synod. Committed to an environment of encouragement, teamwork, and excellence within a Christian University. Demonstrate character qualities of enthusiasm, courtesy, flexibility, integrity, gratitude, kindness, self-control, perseverance, and punctuality. Be professional and courteous in dealing with students, families, faculty and staff, and the general public. #J-18808-Ljbffr Concordia University

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