Job Description

Job Description

Job Description

Bilingual Member Experience Representative

Atlanta, GA (Buckhead) 

Contract: $20/hr

In office, M-F

Various Shift Times Available:

FT - 8am - 4:30pm, 8:30am - 5pm, 9am - 5:30pm, 9:30am - 6pm, 10am - 6:30pm

PT - 8am - 12:30pm, 8:30am - 1pm, 9am - 2:30pm, 10am - 4pm

Our client is looking for a Bilingual Member Engagement Specialist that provides a positive customer service experience that meets the needs of patients by educating them on products and services, listening to concerns, and addressing issues in a high-volume inbound call center.

Responsibilities

• Answer high-volume inbound customer calls via an automated phone system
• Make outbound calls to patients as needed
• Utilize resources to troubleshoot and resolve patient issues
• Use full product knowledge of the company’s products and services to service patients
• Communicate effectively and professionally with patients, teammates, and healthcare professionals
• Perform other duties as required

Qualifications

• Must be Bilingual (English/Spanish)
• Strong customer service skills with the ability to resolve patient concerns
• Positive, professional, and courteous demeanor
• High School Diploma or equivalent
• 1-2 years of call center experience required
• Healthcare customer service experience preferred
• Computer proficiency and the ability to navigate multiple platforms

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

Company Description

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

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