Job Summary
The Associate Manager (AM) is responsible for leading the day-to-day operations of the store in the absence of the General Manager. Supporting the General Manager in all non-food, packaged food and prepared food related facets of running the store. The AM will review business results, including sales, profitability, and plan for continuous improvement. The AM supports the selection and development of all Customer Service Associates in the Market and Eatery and is responsible for the training of all Customer Service Associates in the store. The AM is responsible for ordering goods, supplies and scheduling labor. The AM is responsible for managing and overseeing State and Local Board of Health rules and guidelines for safe food operations. The AM is responsible for managing and overseeing all safety processes within the store. The AM ensures an exceptional customer experience. Where applicable, this position will assist the General Manager with managing the fuel offering.
Principal Duties
1. Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and work with General Manager to create a plan to consistently meet the expectations of all customers.
2. Execute the corporate training plan for all Customer Care Representatives. Effectively conduct hands-on training to ensure associate proficiency. Conduct Check Point interviews to ensure quality of training. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
3. Manage and follow daily Vendor check-ins; complete Vendor Merchandise Ordering per policy.
4. Supervise the day-to-day task assignments and performance for all associates including Prime Time execution. Assist with all matters relating to Customer Care Representatives and the store team - recruiting, hiring, training, coaching, associate engagement, performance management and employee breaks.
5. Execute exterior and interior appearance and safety expectations for areas of the property. Including curb appeal (landscape), parking areas, fueling area, walks and curbs, signage, trash receptacles, dumpster area, employee break area, including cleaning, dishwashing.
6. Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary. Review Schedules and on time reports with General Manager and Eatery Manager.
7. Assist with monitoring and analyzing business processes and results to profitably achieve store goals. Examples include reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage in non-food service product mix.
8. Manage cash, cigarettes and lottery processes.
9. Assist with analyzing results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
10. Build relationships with community partners to connect the store with its community.
11. Ensure safety program execution.
12. Participate in the selection and training of Shift Managers.
Required Functions
1. Ability to work well individually as well as in a team environment in a leadership capacity
2. Excellent oral and written communication skills
3. Excellent customer service skills
4. Ability to work with little or no supervision
5. Detail oriented and excellent organizational skills
6. Ability to apply critical thinking skills in all situations
7. Ability to apply root cause techniques in order to solve problems
8. Ability to handle multiple projects simultaneously and independently
9. Proven self-starter with demonstrated ability to make decisions
10. Understanding of store finances and awareness of impact to business
11. Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
12. Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
13. Must be able to lift and carry up to 45 lbs.
14. Excellent relationship building, interpersonal and leadership skills
15. Ability to learn and utilize the store’s technology
Basic Qualifications
1. Availability to work all shifts, weekends, and holidays, based on business needs
2. High School Diploma or GED equivalent and at least 19 years of age
3. Leadership experience in a retail environment preferred
4. Ability to work 35 – 40 hours per week
5. Experience selecting, training, performance management of staff, sales building, labor allocation & scheduling, managing expenses
6. Proven and consistently demonstrated skills in the following:
· Exceptional Customer Service
· Relationship Building
· Effective Communication
· Training
7.Must be ServSafe certified and have the willingness to learn and enforce all Serve Safe rules and Regulations
8. Willingness to learn and be a champion of all Underground Storage Tank regulations
9. Ability to relocate to new stores as needed preferred
We are looking forward to reading your application.
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