Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• In Revenue Management, we aim to empower our team members to make informed decisions that impact American Airline’s passenger revenue. Our collaborative approach combined with exposure to different experiences creates an environment rich with opportunities to learn and grow. We’re looking for candidates who demonstrate curiosity, take initiative and are data and results driven.
• You will assist in the rollout and implementation of new products and enhancements to ensure successful delvery of initiatives.
• You will supply data-driven recommendations to support Product Owners in prioritizing intiatives and product healthm while bringung a creative mindset to solve problems, generate ideas and provide actionable insights that influence the development of our products

What you'll do

• Support design, delivery, management of Travel Rewards Programs for American
• Use customer segmentation, data analysis, and market insights to forecast revenue and optimize programs through financial modeling
• Liaise with joint business partners in Europe and Asia Pacific to align and enhance joint offerings
• Work with key stakeholders across AA in IT, Analytics, Finance, RM, Sales, Marketing, etc. to implement and manage Travel Rewards Programs. Tasks may include user story development, iteration planning, performance tracking, reporting, training, developing relevant points for customer communications, etc.
• Drive strategic planning, valuations, platform strategy & execution with third party technology companies powering program platforms
• Participate in a customer-centric culture of learning, experimentation, and data-led decisions focused on understanding predictors of user behavior that drive incremental value
• Automate dashboards, deliver annual budget/forecast and manage monthly P&L with clear, concise performance reporting to inform senior management and stakeholders of results
• Travel required (up to 25%)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

• Advanced Degree
• Airline/travel experience
• Knowledge of airline ticketing policies/procedures, tariffs/taxes
• Familiarization with American’s data

• 2 years related experience in product management and development experience, data analysis, or Agile methodology experience

Skills, Licenses & Certifications

• Proficient with Microsoft Word, Excel, and Outlook
• Knowledge of PRISM, SABRE, and tableau
• Ability to be flexible in rapidly changing conditions and priorities
• High level of initiative, collaboration, and creative problem solving
• Ability to effectively interact with all levels of employees
• Excellent organizational skills
• Ability to effectively handle multiple projects with minimal supervision

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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