Job Description
AMBUL CARE ADMSTN SUPV 1 Job Summary The incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients. This position serves as office supervisor for both IM Specialty and Primary care Clinics and functions under the direction of the IM Primary care Department Manager, to supervise a large group of employees and provide accountability as delegated for the day-to-day operations of the designated clinic location(s).
Apply By September 24, 2024 at 11:59 pm Minimum Qualifications For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position - Bachelor's degree or equivalent experience.
- 2 years of supervisory experience in medical field or equivalent experience.
- Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
- Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and workers' compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
- Knowledge of ICD-9, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and supplies. Ability to understand and follow industry process improvement methods in order to identify, plan, implement, and measure outcomes.
- Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
- Demonstrated ability to work independently with little direction.
- Demonstrated decision-making skills that reflect the ability to supervise a specified unit of workers. Must be able to represent assigned unit serving as subject matter expert and resource person for the staff. Problem solving skills to independently define issues create viable solutions and exercise delegated authority to take action for prompt and satisfactory resolution.
- Ability to seek appropriate assistance from others when limit of delegated authority has been reached.
- Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset.
- Ability to project and attitude of professionalism and service orientation and be able to instill this attitude in staff.
- Ability to communicate effectively (both orally and in writing) with all levels of staff, patients and providers.
- Skills to interview applicants utilizing effective screening techniques and knowledge of standard hiring protocols.
- Ability to objectively and constructively evaluate employee performances relating to specific job description, standards of performance and goals.
- Ability to train, supervise, offer conflict resolution, administer disciplinary action, initiate and follow through with corrective action up to and including dismissal.
- Ability to understand human motivation and needs and encourage employee development and initiative.
- Organizational skills to prioritize, coordinate, and direct a variety of concurrent assignments in an effective and efficient manner.
- Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines.
- Ability to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
- Administrative skills to oversee daily office operations; participate in development of policies, procedures and systems; handle facility, equipment and supply needs.
- Typing skills sufficient to use computer keyboard for timely and accurate input and production.
- Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand.
- Bookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare deposits.
- Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable.
Preferred Qualifications - Bachelor's degree in related area and/or equivalent combination of experience/ training.
Key Responsibilities - 100% - Primary Job Functions
Department Overview This position supervises staff on two departments.
Internal Medicine Primary Care
UC Davis Internal Medicine has offered a Primary Care (PC) Program dedicated to careers in Primary Care since 1979. Our mission is to train Internal Medicine residents who are passionate and committed to primary care to become physician leaders in primary care, education, advocacy and scholarship. The program accomplishes this goal by offering comprehensive and diverse clinical care experience and didactics. We are committed to recruiting a diverse group of residents dedicated to primary care careers and health equity.
Internal Medicine Specialty
The Internal Medicine Specialty Clinic at the Ellison Ambulatory Care Center houses Endocrinology, Infectious Disease, Nephrology, Rheumatology, and Allergy. Our physicians have advanced medical training, extensive clinical and research experience, and technological expertise to treat patients within their specialty discipline.
Department Specific Job Scope Collaborates with UC Davis clinics, UCD School of Medicine and UCD Patient Contact Center.
POSITION INFORMATION - Salary or Pay Range: $2,593.87 - $4,616.86
- Salary Frequency: Biweekly
- Salary Grade: Grade 21
- UC Job Title: AMBUL CARE ADMSTN SUPV 1
- Number of Positions: 1
- Appointment Type: Staff: Career
- Percentage of Time: 100%
- Shift Hours: Monday through Friday 8am-5pm
- Location: Ellison Ambulatory Care Center (HSP098)
- Union Representation: 99 - Non-Represented (PPSM)
- Benefits Eligible: Yes
- Hybrid/Remote/Onsite: This position is 100% on-site
- THIS IS NOT AN H-1B VISA OPPORTUNITY
Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page .
If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC:
- High quality and low-cost medical plans to choose from to fit your family's needs
- UC pays for Dental and Vision insurance premiums for you and your family
- Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
- Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
- Access to free professional development courses and learning opportunities for personal and professional growth
- WorkLife and Wellness programs and resources
- On-site Employee Assistance Program including access to free mental health services
- Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
- Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
- Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
- UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff Physical Demands
- Standing - Frequent 3 to 6 Hours
- Walking - Continuous 6 to 8+ Hours
- Sitting - Frequent 3 to 6 Hours
- Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours
- Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
- Pushing/Pulling 0-25 Lbs - Frequent 3 to 6 Hours
- Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Twisting - Occasional Up to 3 Hours
- Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
- Reaching overhead - Occasional Up to 3 Hours
- Keyboard use/repetitive motion - Continuous 6 to 8+ Hours
Environmental Demands
- Loud noise levels - Occasional Up to 3 Hours
Mental Demands
- Sustained attention and concentration - Continuous 6 to 8+ Hours
- Complex problem solving/reasoning - Continuous 6 to 8+ Hours
- Ability to organize & prioritize - Continuous 6 to 8+ Hours
- Communication skills - Continuous 6 to 8+ Hours
- Numerical skills - Continuous 6 to 8+ Hours
- Constant Interaction - Continuous 6 to 8+ Hours
- Customer/Patient Contact - Continuous 6 to 8+ Hours
- Multiple Concurrent Tasks - Continuous 6 to 8+ Hours
Work Environment
- Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the practice.
- May be required to fulfill medical records responsibilities, which may require the ability to retrieve and file bulky medical record charts (up to 3' thick) stored in filing cabinets and on shelves that may be above shoulder level and below waist level, and to efficiently transport multiple charts weighing 5 to 25 pounds throughout the medical office
Special Requirements
- This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
- The duties or functions of this position include the handling of cash (or cash equivalents)
- This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Diversity, Equity, Inclusion and Belonging At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected . The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy, please visit: For the University of California's Anti-Discrimination Policy, please visit: Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere To apply, visit The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-7beae2205430d744be59a2e59a190ebb About University of California Davis Health System
UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.
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