Job Description

Job Description

Job Description

Job Summary

The Accounts Receivable Manager will be responsible for overseeing the full delinquency and rent collection process — from initial late rent notices to payment plan execution and coordinating evictions when necessary. This is a centralized position, working from our Erie, PA office, with consistent communication across on-site teams, residents, and legal partners. The ideal candidate is organized, persistent, and comfortable having firm but professional conversations with residents.

Key Responsibilities

• Monitor rent roll and delinquency reports daily to identify overdue accounts
• Issue late notices, 3-day notices, and other required legal documents promptly and accurately
• Engage directly with residents via phone, email, and text to collect past-due rent
• Establish and enforce payment plans where appropriate
• Coordinate with eviction attorneys and housing courts in PA and OH
• Maintain accurate documentation for each delinquent account and legal file
• Track and report key delinquency metrics on a weekly and monthly basis
• Collaborate with on-site property staff to ensure consistent enforcement of company policies
• Recommend and help implement improvements to the company’s delinquency and collections process

Qualifications

• 1–3 years of experience in property management, collections, or a related administrative role
• Familiarity with landlord-tenant law in Pennsylvania (Ohio is a plus but not required)
• Strong written and verbal communication skills, especially in difficult conversations
• High attention to detail and ability to stay organized under pressure
• Comfortable working independently and following up persistently
• Proficient with Microsoft Excel and AppFolio property management software

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